Privacy Policy

1. Information We Collect

When you use our website, mobile application, or order services, FreshHarvest collects only the information necessary to fulfill your fresh fruit delivery:

• Account Information: Name, mobile phone number, and email address.
• Delivery Details: Street address, apartment/door number, area name, landmark, and postal PIN code.
• Order History: Products purchased, payment methods (cash on delivery or digital payment ID), and coupon codes redeemed.
• Device & App Diagnostics: Approximate geolocation for hyper-local store selection and crash analytics.

2. How We Use Your Data

Your information is used strictly to:

• Dispatch and deliver fresh fruit orders to your designated location within 30 minutes.
• Send real-time SMS or push notifications regarding packing, rider dispatch, and arrival.
• Process refunds or replacements under our 2-Hour Freshness Guarantee.
• Prevent fraudulent orders and secure user accounts.

3. Payment Security

FreshHarvest does not store your credit card numbers, debit card PINs, or net-banking passwords. Digital payments are processed directly through RBI-compliant, PCI-DSS certified payment gateways (e.g. Razorpay / UPI).

4. Data Sharing & Third Parties

We never sell or rent your personal information to marketing brokers. We share address and contact numbers only with our verified local delivery partners to successfully bring your orders to your doorstep.

5. Account Deletion & Data Rights

You have the right to inspect, correct, or request deletion of your account and saved addresses at any time. To request account deletion, contact our Data Protection Officer at privacy@freshharvestfruit.com or call +91 98765 43210.