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Customer Guarantee

Refund & Cancellation Policy

Every fruit box is backed by our signature 2-Hour Doorstep Freshness Promise.

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The 2-Hour Freshness PromiseIf any fruit delivered is bruised, overripe, or not crisp and sweet, we replace it or refund the item cost within 2 hours — no questions asked.

1. How to Request a Replacement or Refund

  1. Via Mobile App: Go to Orders → Tap the delivered order → Select Report Issue / Request Refund.
  2. Via WhatsApp / Call: Send a photo of the fruit along with your Order ID to our support WhatsApp at +91 98765 43210 within 2 hours of delivery.
  3. Resolution: Our logistics supervisor will either dispatch a fresh replacement rider immediately or initiate an instant refund.

2. Refund Processing Time & Method

  • UPI / Net Banking / Cards: Processed within 2 to 4 business hours directly to the original payment source.
  • Cash on Delivery (COD): Refunded instantly via UPI transfer to the customer’s phone number or store credit.

3. Order Cancellation Rules

Orders can be freely cancelled while in the PENDING status from the Order Tracking screen. If the order has already been picked and packed by our cold-chain team, please contact customer support immediately for assistance.