Shipping & Delivery Policy
Everything you need to know about our hyper-local dispatch, cold storage, and delivery timelines.
1. Hyper-Local 30-Minute Delivery Zones
FreshHarvest operates dedicated micro-fulfillment dark stores situated in key residential clusters. We guarantee delivery within 30 to 45 minutes for all verified serviceable postal PIN codes.
2. Delivery Slots & Operating Hours
- Instant Express: 30–45 Mins (Dispatched immediately)
- Morning Slot: 7:00 AM – 9:00 AM (Ideal for daily fruit bowls)
- Evening Slot: 5:00 PM – 8:00 PM (Fresh sunset harvest)
- Operating Days: 7 days a week, 365 days a year (including bank holidays).
3. Delivery Charges & Free Thresholds
Delivery charges depend on your delivery zone and order subtotal. Standard delivery is FREE on all orders above ₹299. For smaller baskets, a nominal logistics fee (₹20 to ₹35) is calculated automatically at checkout based on your delivery PIN code.
4. Eco-Friendly & Cold-Chain Packaging
We package our fruits in 100% recyclable, ventilated kraft paper boxes and breathable organic cotton mesh bags. Sensitive berries and mangoes are cushioned with natural grass-hay padding to prevent bruising during bike transport.