Terms of Service
Please read these terms carefully before placing orders on the FreshHarvest platform.
1. Platform Usage & Eligibility
By accessing the FreshHarvest app or website, you confirm that you are at least 18 years old or are using the service under the supervision of a parent or guardian. You agree to provide accurate delivery addresses and mobile numbers.
2. Product Quality & Natural Variations
All our fruits are farm-harvested, non-waxed, and naturally ripened without carbide. Because organic produce varies by harvest season, rainfall, and orchard terroir, natural variations in fruit sizing and skin blush may occur. We guarantee ripeness, taste, and freshness under our 2-Hour Replacement Policy.
3. Pricing, Taxes & Invoicing
All product prices displayed in Indian Rupees (₹) are inclusive of applicable goods and services taxes. Prices and delivery charges are confirmed at the time of order placement and will not change once the order quote is locked.
4. Order Cancellation by Customer
You may cancel an order free of charge at any point before the order status transitions to PACKED or OUT FOR DELIVERY. Once our riders are dispatched with your fresh fruit basket, cancellations cannot be processed; however, our replacement guarantee remains active upon doorstep arrival.
5. Governing Law & Dispute Resolution
These terms are governed by the laws of India. Any disputes arising in connection with orders shall be subject to the exclusive jurisdiction of the competent courts in Dindigul / Tamil Nadu, India.